Do you have some Questions?
Feeling lost or have a problem? Maybe we have the answer here. If not then don't hesitate to ask us
Personal Information
We collect your name, contact details, passport information, and a photograph for visa processing and travel arrangements.
Your information is used to process bookings, handle visa applications, and provide you with travel updates and support.
Yes, we implement strict security measures to protect your personal information from unauthorized access.
We only share your information with trusted third parties necessary for providing our services, such as airlines and visa processing agencies.
We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
Since we do not maintain a customer database, any updates must be communicated directly to us.
We retain your personal information only for the duration of your travel and visa validity. Once your travel and visa expire, all your documents are disposed of securely.
Yes, since we dispose of all documents after the travel and visa duration, your information is automatically deleted.
payments
We accept cash and checks at our agency, as well as credit card payments via our online store.
You need to pay half of the total amount now and the remaining half 15 days before your flight
Currently, we require a 50% deposit upfront and the balance 15 days before the flight. We do not offer additional installment plans at this time.
We do not offer discounts for early payment, but paying on time ensures your booking is confirmed without any issues.
No, there are no additional fees for credit card payments made through our online store.
Yes, credit card payments are only accepted via our online store and our agency alike yet we’d prefer cash.
Missing the final payment deadline may result in the cancellation of your booking. Please ensure payments are made on time to avoid any issues.
Receipts are provided via email for online payments and can be issued in person for cash or check payments at our agency.
Procedure
You need to provide a photocopy of your passport and a recent photograph.
You can submit your documents in person at our agency or upload them through our online portal.
The processing time varies depending on the type of visa. We will notify you as soon as your visa is approved.
Yes, we will notify you immediately once your visa has been approved.
If there is an issue with your visa application, please contact us immediately at [contact information], and we will assist you in resolving the issue.
Once your visa is approved, we will provide you with all the necessary travel documents and instructions for your journey.
If you need to change your travel plans, please contact us as soon as possible to discuss the options available.
You can track the status of your visa application by contacting us directly.
Can’t find what you are looking for?
Wheather you are embarking on a spiritual journey or a new adventure Al Akhyar tours wishes you the best of luck to your future endavords.
Help & Info
Contact us
- +212 7326577
- +212 7326577
- +212 7326577
- info@alakhayr.tours
© Al Akhyar Tours 2024
